Job Description
Description
Location: Knox Auto Parts - Knoxville
8721 Oak Ridge Hwy, Knoxville, TN 37931
Monday through Friday 9am - 6pm
Watch YouTube video for a full overview of the daily duties:
Position Overview
The Order Fulfillment Associate is essential to the success of the organization, ensuring accurate and efficient order fulfillment, timely shipping, and satisfactory customer service through retrieving parts from the warehouse, processing returns, and issuing credits.
Key Responsibilities and Essential Job Functions
Customer Relations – Internal and External
Collaborating with other team members to ensure efficient workflow and teamwork
High levels of customer satisfaction
2. Fulfillment
Assist in receiving and processing incoming shipments.
Maintain accurate inventory levels by performing cycle counts and restocking items.
Accurately and efficiently fulfill customer orders while ensuring timely shipment and maintaining inventory accuracy by processing returns and issuing credits.
Process and fulfill customer orders and retrieve parts from warehouses or other locations.
Inspect and clean parts, package appropriately, and prepare for shipping.
3. Continuous Improvement
Continuously improve order fulfillment processes and procedures to increase efficiency and customer satisfaction.
4. Safety
Maintaining a clean and organized work environment to promote safety and efficiency.
5. Perform Other Duties as Assigned
Requirements
Qualifications & Requirements
High school diploma or GED is required.
One year of experience in warehouse or logistics environments, including understanding inventory management and operating material handling equipment, preferred.
Forklift Certificate preferred.
Automotive experience preferred.
Strong written and verbal communication skills are required with a commitment to act with an elevated level of professionalism during all transactions both internally and externally.
Ability to read, write and comprehend instructions, short correspondence, and memos.
Must be able to work effectively alone or with others in a team environment.
Must be able to work collaboratively across functions. Share expertise with others.
Must be a self-starter with the demonstrated ability to meet timelines and schedules related to essential functions described above.
Must demonstrate strong attention to detail and strong organizational skills with the ability to prioritize and manage multiple tasks.
Physical Demands & Work Environment
The physical demands described herein are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Must be able to ambulate throughout the facility for most of the workday.
May work outdoors exposed to changing weather conditions (rain, sun, snow, wind, etc.) for varying amounts of time.
Must be able to operate equipment in a workstation.
Work in an area equipped with forklifts, chain hoists, and other tools as needed.
Ability to use both hands regularly with enough dexterity to operate basic hand and power tools safely.
Ability to lift, move, and carry objects and materials up to 50 lbs. with or without assistance.
Expected work hours are based on role and location.
Ability to work occasional overtime as needed as determined by the employee’s supervisor.
Benefits:
Health, Dental, Vision insurance
Life insurance
Health savings plans
401k Matching
PTO
Holiday pay
Job Tags
Monday to Friday